Support
Support & contact
Email reaches a real person. We aim to reply within one business day (US Eastern time).
Email us
Use the same address for orders, quotes for more than 5 PCs, purchase orders, invoices and license questions.
914 Studio Group
Help us help you quickly
In your email, please include:
- Your Video Stamp version (shown under About) and your Windows version
- The camera or system the video came from, and the file type (for example .mov or .dav)
- What you expected and what happened, with any error message
- The text of the processing report, if one was created
Please don't email evidence. Don't attach case videos or confidential footage. If we need a sample to fix a format problem, we'll ask for a short, non-sensitive clip.
Quick answers
System requirements
Windows 10/11 64-bit, disk space and graphics.
Installing & SmartScreen
Step-by-step install and what to do if Windows warns you.
Activating a license
Add your license file and remove the trial watermark.
Where the time comes from
Metadata, log files, file names, or a time you enter.
Licensing & moving PCs
Per-PC licenses with no hardware lock.
Refunds
All sales final; free trial to evaluate first.